Terms

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Return instructions

If you are arriving over 15 minutes earlier or later than your confirmed time stated for your drop off on your rental agreement you will need to contact us. Failure to do so will result in a €20 fine as we work by your times stated on your booking, our staff are not always based at the airport all day, only for booking times. (All it takes is a phone call) 

Age

All drivers must be either over the age of 25, and held a full driving license for 3 years or more from the date of hire.

Rental Lengths

While the average customer hire length is between 1/2 weeks long, we do offer long term rentals. You will need to contact us regarding any rentals lasting unto 4 weeks or longer.

If you only require a car for only a few days, please note that even though we do not have a minimal time you can hire a vehicle we do have a minimal charge time of 3 days.

Booking Details

If you wish to amend your booking details you will need to do this via our website. When you made your booking you were asked to make a username and password, you will need to enter these onto THIS PAGE in order to amend your booking. If your booking is due to start within 10 days then email us and we can amend your booking for you free of charge. If your booking is not due to start in 10 days then you can still email us however this will incur a €25 administration fee for us to change your details for you. If you do make any changes to your booking please email us to advise at info@flamencacars.com.

Documents Required

To drive a Flamenca cars vehicle you must provide at the time of hire, an original full driving license, passport and rental agreement.

Payment
You have the option to pay your rent a car balance in full or as a 25% deposit at booking via credit or debit card, alternatively the full balance will be debited from your credit or debit card details provided on booking between 7-10 working days before you arrive. The price we quote is the price you pay.

You can not use a Lloyds or Halifax debit card, bookings are only confirmed once payment has been taken.

Cancellation & Refunds

To confirm your booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 7 to 10 working days prior to your arrival date you will be charged the full balance amount of your booking.  If you have paid in full for your booking and cancel outside of the 7 to 10 days, you will lose 25% of the cost of your booking.  The rest of the balance will be held as a credit on your account which you can use against your next booking, we do not offer refunds.  If you wish to shorten your booking within/past the 7 to 10 days you will lose the days you have originally paid for.  If you have paid in full and wish to shorten your booking outside of the 7 to 10 days, we will hold the amount difference as a credit on your account that can be used against your next booking.  Any changes you make to your booking please let us know via email at info@flamencacars.com.  If you need to cancel your booking you need to contact us via this email address to confirm your cancellation. 

CDW
The CDW (Collision Damage Wavier) is included within the price shown online. The CDW (Collision Damage Wavier) does not cover loss of keys, tyres, traffic fines, incorrect fuel or any damage or loss of the radio equipment. The CDW is also made void if you fail to comply with any of your T&C's meaning that you will be responsible for any damages to the car and for their repair.

Traffic Violations
Any traffic violations or parking offences or any breach of laws, rules or local regulations will be paid in full by the hirer plus an additional 25€ administration fee.

Alcohol and Drugs
The hirer is fully responsible of the value of the vehicle, if it is found that the driver is involved in any kind of any incident or accident and is above the legal limits.

Breakdown
In the unlikely event of a breakdown, please contact our 24 hour emergency breakdown cover (0034) 661 086 403 (0034) 913 939 030.

Accidents

In the event of an accident you have to notify Flamenca Cars immediately on our contact number (0034) 661 086 403. You will need to stay with the vehicle at all times. You must take full details of all parties involved. Complete the accident form which is provided in the glove box of the vehicle (without completion of this form a claim cannot be made). Do not admit or accept responsibility for the accident unless you are 100% sure and understand everything that you are signing. Do not abandon the vehicle, Inform the police immediately of accident details or any injuries, police can be contacted on 112. If you fail to perform any of these steps will lead to your insurance being void leaving you responsible for all damages and repair costs.

Flamenca Emergency (out-of-hours): (0034) 602 552 187

Driving Restrictions
The vehicle cannot be taken out of mainland Spain.

Hirers agreement to rent a car contract

  1. Any damage to tyre or wheels are at the expense of the renter do not remove rental agreements or official documents from the vehicle.
  2. Unlimited mileage
  3. If the vehicle is not returned in a reasonable condition as it was collected, the renter will be charged for a full valet of 50€ and any additional repairs will be charged accordingly.
  4. Loss of car keys will be charged at 300€. This is not covered by your insurance excess waiver.

Use of the vehicle
The vehicle hired to the hirer shall be the sole responsibility of the hire for duration of the rental period of the rental agreement contract, the following applies to all rentals:
Only those named on the rental agreement have permission to drive the vehicle.
It is not permitted to use the vehicle to transport goods.
It is not permitted to use the vehicle to tow other vehicles.
It is not permitted to use the vehicle to participate in races, competitions or challenges.
It is not permitted to use the vehicle under the influence of alcohol or drugs or any other cause which may impair the ability to drive the car in a correct manner.

It is not permitted to use the vehicle to transport any pets/animals.
It is not permitted to smoke in any of our vehicles.

It is not permitted to use the vehicle to transport more passengers than law allows.

It is not permitted to modify the car in anyway, this included removal of any stickers on/in the car.

Flamenca Cars are not responsible for personal belongings being left inside the car during any time of a rental. As this not covered by our CDW.

Fuel
Our fuel policy is that you receive the vehicle with a full tank and you are required to return the vehicle with a full tank. If the car is not returned with a full tank, the hirer is responsible for the cost of refuelling the car plus an administration fee of 25€. The car must be refuelled within 5km of the airport to which it's being returned. If your rental vehicle is filled with the wrong fuel you will be charged €375 plus the full refuelling of the vehicle.

Fines
All traffic fines will be charged to the hirer including a 25€ administration fee, the cost of any missing tools and tyres. If your flight is delayed and you arrive between the hours of 01:00 - 06:00 there will be a €40 charge.

Please return your rental vehicle in a reasonable condition or the hirer will be charged a full valet clean up to the value of €100

What customers say about us on trustpilot

Julie Marie Allen Griffiths
Star 1
Star 2
Star 3
Star 4
Star 5
13-05-2018 10:49
“We have been using Flamenca Cars for a few years now. Excellent service and a great choice of cars. No waiting when you arrive as all the paperwork is done online before you go. You ring them once you've collected your luggage and they are just minutes away. No queuing for hours at a car hire desk!“
NickyG
Star 1
Star 2
Star 3
Star 4
Star 5
11-04-2018 09:48
“Excellent customer service, vehicles and prices. I wouldn’t hesistate to recommend either their car hire to guests at our villa. An easy 5 star rating.“
Steve C.
Star 1
Star 2
Star 3
Star 4
Star 5
19-05-2018 11:35
“We have used this company twice now. Second time there was a small issue when we had trouble contacting the guy on returning the car but all resolved in time for flight. Overall good company not over expensive and we will use again.“
Björn Arnason
Star 1
Star 2
Star 3
Star 4
Star 5
28-03-2018 10:42
“It's never a problem to hire a car from them IF there should be a problem They solves that. And what you see on The Web is The price you pay :) /Björn“
Keren James
Star 1
Star 2
Star 3
Star 4
Star 5
19-05-2018 06:09
“Brilliant friendly team. Excellent customer service and always reliable. Nothing is to much bother and great rates. Well done Flemenca cars.“
Andy Alderson
Star 1
Star 2
Star 3
Star 4
Star 5
26-01-2019 19:57
“Very impressed, first time hired a car abroad and I thought it would take ages doing paperwork and the car would be basic. Really happy how friendly your staff where and how easy it was to pick up the car, get the keys and off you go. The car was well above the standard we were expecting (and the Sat Nav helped a lot). We will be coming out quite regularly now, so will friends and family and this is the only company we will recommend. Cheers.“
Adam storer
Star 1
Star 2
Star 3
Star 4
Star 5
30-10-2019 20:22
“This was our first time using flamenca cars. The whole process was straight forward and very easy from booking, to collecting the car and then returning it. All of the paperwork was clear and easy to understand. The car was clean and in excellent condition. During our stay we had a delay to our flight, the Flamenca cars representative was very accommodating in allowing us to amend our drop off day and time at very short notice. I would definitely recommend them and will use them again the next time.“
Mrs Watson
Star 1
Star 2
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Star 4
Star 5
15-01-2019 14:45
“Excellent service! Very friendly, respond promptly to messages, good clean car, hire & return process is straightforward. 'Extra charges' policy is simple - you only pay for damage to tyre / key fob or if you don't refuel ('full to full'). The main reason for our 5* review is the way Flamenca staff helped to solve what could have been a big problem with our hire. Due to confusion when the new airport in Murcia opened, our car wasn't where we thought we were picking it up. Within a few minutes of 'Lucy' spotting the issue she had come up with a solution to get us to our car at the time planned. Best we have used without exception.“
Maria Messenger
Star 1
Star 2
Star 3
Star 4
Star 5
17-05-2018 10:07
“Excellent service and new cars, we have booked with them for the remainder of 2018“
customer
Star 1
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Star 5
24-10-2018 07:23
“Always easy to use good service“

What customers say about us on reviewcentre

“Just great”

Written on: 08-02-2018 by garywilkinson

If you are reading this and wondering who to rent a car from, forget the others and just use these guys (you will regret using others i promise you) Very well organised, genuine and put the others to shame. After a very bad experience with Firefly (i had to cancel my credit card to stop Firefly helping themselves to even more money) i really didn’t know who to trust. A friend who lives in Los Alcazares suggested i try Flamenca Cars so tentatively i did. All i can say is fantastic service, you… Read Full Review

“GRATITUDE ”

Written on: 26-09-2018 by Archer178

Before hiring a car in Spain. We undertook quite an amount of research. Resultant in which through their website we asked Flamecacars SL a number of questions. Their extremely timely responses, were helpful informative and offered advice to resolve any issues we had. Given their patience and responses. We are of the opinion, that they are indeed a company with such an excellence and honesty, is whom we what to hire a vehicle from… Read Full Review

“Excellent”

Written on: 06-04-2018 by SaniyahStuart

First time we used this company and from start to finish the service was excellent. Very professional and the staff really friendly. We had problems with our flight, but they made sure we had nothing to worry about. Our flight was diverted but they made sure a car was available. Dropping the car off was very efficient we will book with them again. Brilliant!!!… Read Full Review

“Fantastic in the the time of disaster. ”

Written on: 29-09-2019 by Raine999

This company is FANTASTIC having read some of the dreadful reviews of the other companies at Corvera airport I cancelled a booking I had made and trusted the positive reviews that Flamenca cars had. It cost more than the previous booking but my goodness it was worth it. Apart from tyres all insurance is included in the price, no add ons at the airport. Flamenca representative was waiting and we were out of the airport 5 minutes later in our SEAT car, all was well until the last day of our visit… Read Full Review

“Excellent Service Every Time”

Written on: 02-08-2018 by Hilliebilly

I have used Flamenca Cars for a number of years now and every time the service has been excellent. No waiting around, their representative is always there with the car and we are on the road within 10 minutes of landing… Read Full Review

“Fantastic Service ”

Written on: 23-02-2018 by 122Harding

They deliver the car to you at the arrivals so no looking around for Rep or cab. This beats the service at MiamI… Read Full Review

“Hassle free car hire”

Written on: 28-01-2018 by Lakeqb148

what a breath of fresh air... Having young children, we always prepare ourselves for the nightmare of collecting hire cars at Alicante, we couldn’t have asked for a better service with Flamenca Cars. The price we were quoted was the actual price, inclusive of insurance and child seat. Such a change from the usual hidden extras. No messing about when we arrived, contacted the number at baggage claim and the car was waiting for us. Exactly the same high standard of service when we… Read Full Review

“Fantastic meet and greet Alicante Airport ”

Written on: 11-03-2018 by JohnC1970

Nice company, the price you see is the price you pay. The meet and greet at Alicante Airport was very easy. Not the cheapest but you do pay for service. Will use you guys again. Easy online booking. The car I ordered was the car I was given… Read Full Review

“We wouldn’t use anybody else”

Written on: 30-12-2017 by raywalsh

We have flown to Murcia for our holidays for many years and hirred a car each time. We had mixed results over the years with other suppliers, from total rip with upsales by staff at collection point to being ripped off after our return, with claims for damage that never happened. This year we decided to give Flamenca a go, they were excellent, very nice guy met us with the car, no delays, no attempt at ripping us off with their upsales, price was exactly as quoted and pre payed for. Car… Read Full Review

“Just used Flamenca cars for the first time. I wished...”

Written on: 27-06-2018 by Kimwillson

Just used Flamenca cars for the first time. I wished we had used them sooner for many previous trips. Very straight forward and transparent as well as easy to collect and return the car. There may appear to be cheaper rental advertised but once you get all the add ons when the car is collected, it makes Flamenca very good value. Won’t heaitate to use for our future trips… Read Full Review