F.a.q.

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Frequently Asked Questions

Can I collect the car from one airport and return it to a different airport?
No, You will need to return your car to the same location your collected it from.
What happpens if i refuel car with the incorrect Fuel Type?
You will be charged €375 plus the full refuelling of the vehicle.
What happens if i lose my car key?
You will be charged for a replacement key of €300, this is not covered by our insurance waver that is included within your price.
What happens if I get a flat tyre?
Tyres are the responsibility of the hirer. If any tyres get damaged or punctured you will need to replace the tyres before returning the car. We recommend you call 677 555 135, This (english speaking) mobile tyre service will come to the location of the car and replace the tyre. The new tyre must also be replaced with a same/similar brand like for like. If you return the vehicle and the tyre is damaged/punctured you will be charged accordingly the cost of replacement plus €25 admiration fee for the inconvenience and time. Tyres are not covered by our insurance waver that is included with your hire.
What baby car seats do you offer?
We offer baby seats multi use front and rear facing, from 0-19kgs. We also offer booster seats but do not provide booster seats with backs.
Can I have more than one baby/booster seat?
Yes, The first is free of charge. After that you can hire extra seats for €10 each.
I’ve completed my booking online but I have not received my agreement e-mail yet?
I’ve you’ve just completed the form then please wait up to 10 minutes. If after 10 minutes please check your spam mail box and that you have entered your email address correctly. If you have entered the wrong address or still unable to find your agreement then please Email us. Info@FlamencaCars.com
What details are needed for me to create an account online?
New User name (email address),
And a new User password.
The password that must contain the following:
Upper Case,
Lower Case.
And a Number
Can I smoke in your cars?
No, Smoking is not allowed in any of our vehicles.
Where can I leave a review of my rental?
Because your opinion matters to us, we've put together 4 ways you can tell us how we're doing and what you'd like to see more of in the future. Review Centre, TrustPilot, Google and Facebook.
If I have paid in full and need to cancel my booking do I get a refund?
If you have paid in full and need to cancel your booking 7 - 10 days prior to arrival you will lose the full payment of your booking. If you need to cancel before 7- 10 days, you will lose 25% of the cost of your booking and the balance will be kept as a credit on your account which can be use towards your next booking. We are unable to offer refunds.
Do I have breakdown cover?
We have a 24hr breakdown emergency contact number (0034) 900 923 900 / (0034)913 939 030 Both English and Spanish speaking. If you still require help please contact us on (0034) 661 086 403
Why are our prices apparently more expensive than big companies?
It's very simple, they are apparently cheaper but when you collect your car they add huge and abusive extras ( Fuel insurance deposits) and the end total is multiplied by 4, We are very clear, what you see is what you get. The price we quote is the last price you pay with no hidden extras. We do not take any holding deposit You will receive the car on a full tank and you return back on a full tank there are no fuel surcharges.
Can more than one person drive the car?
There is no limit to extra drivers, first additional driver free of charge, for any more additional drivers there is a surcharge of 20€ per driver. this is automatically added to your total quote when making your booking online.
Are there any hidden costs or charges?
No, The price we quote is the price you pay. There are no hidden costs or extra charges, all paperwork is completed before your arrival.
Can I drive the vehicle out of Spain?
No, our vehicles are only insured to be driven for mainland Spain.
Do you have a 24 hour emergency number?
Yes, the 24 hour emergency telephone numbers are:
Breakdown: (0034) 900 923 900 / (0034)913 939 030
General: (0034) 661 086 403
Alicante: (0034) 602 570 983 (collection and returns)
What is the minimum/maximum age for hire?
You must be over the age of 25 and have held a full drivers licence for over 3 years.
What happens if my flight is delayed?
All flights are monitored however if you could inform us on any flight delays from your local airport as flights are only monitored once departed. If your flight is delayed and you arrive between hours of 01.00-06.00 there will be a charge of €40. You can contact us on our contact number:
Alicante: (0034) 602 570 983
Murcia: (0034 ) 661 086 403 
Or email us at info@flamencacars.com
What information do you need to book?
To confirm booking we require the following details:
Full flight details,
Full Spanish address,
Full Home Address,
Driving license numbers,
Passport numbers,
Credit card details and expiry date,
Mobile contact number
Please include any additional driver license numbers and passport numbers if required.
What happens if I have to cancel my reservation?
To confirm booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 7 days of arrival you will be charge the full balance amount of you booking.
If I arrive in the middle of the night, is that a problem?
No, However if you arrive between hours of 01.00-06.00 there will be a charge of €40. You can contact us on our contact number:
Alicante: (0034) 602 570 983
Murcia: (0034 ) 661 086 403 
Or email us at info@flamencacars.com
Can I waiver the excess?
Yes, All of our bookings now come with the insurance waiver already included within the price.
How can I pay?
We accept Debit and credit card, but not American Express. your remaining balance will be debiting approximately 10 to 7 working days before your arrival from your details you provided at booking.
What do you need from me when I arrive?
All paperwork is complete prior to your arrival. You must print your car hire contract agreement and carry it with you along with your drivers license and passport for the full duration of your car hire.
How long will I expect to wait for my car at the airport?
There are no airport queues, you are met at arrivals and shown straight to your car, we aim for you to leave the airport within ten minutes. All paperwork is completed prior to your arrival.
What do I need to carry with me when I drive?
A copy of your contract agreement, driving licence and passport.
How do I know if my booking is confirmed?
Booking is confirmed once a deposit of 25% of total balance is paid, you will then receive confirmation and a copy of your contract rental agreement. Stating your deposit is paid or your have paid in full if you requested this option.
What is your fuel policy, are there any additional charges on arrival?
Our fuel policy is that you will receive the vehicle on a full tank of fuel and you are required to return the vehicle with a full tank as reseveied. If the car is not returned full, the hirer is responsible for the cost of refueling the car plus an administration fee of €25. The car must be refueled within 5km of the airport to which its being returned.
Can I hire a vehicle long term ?
Yes, depending on your current availability. call or email us for further information.
(0034) 661 086 403
info@flamencacars.com
Can I extend my booking once I have picked the vehicle up?
Depending on availability, we will try our best to accommodate if possible. please provide at least 24hrs notice by contacting (0034) 661 086 403.
Can I Hire an Automatic car?
Yes, we have a number of automatic cars. Visit "Our Fleet" page to see our selection.
Can I book a car for today?
No, bookings are required at least 24hrs notice for airport pick up, car hire is only available for collection same day from the office during office hours 0930-1430 and 1700-1930 Monday to Friday.

What customers say about us on trustpilot

NickyG
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Star 5
11-04-2018 09:48
“Excellent customer service, vehicles and prices. I wouldn’t hesistate to recommend either their car hire to guests at our villa. An easy 5 star rating.“
Andy Alderson
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Star 5
26-01-2019 19:57
“Very impressed, first time hired a car abroad and I thought it would take ages doing paperwork and the car would be basic. Really happy how friendly your staff where and how easy it was to pick up the car, get the keys and off you go. The car was well above the standard we were expecting (and the Sat Nav helped a lot). We will be coming out quite regularly now, so will friends and family and this is the only company we will recommend. Cheers.“
customer
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Star 5
24-10-2018 07:23
“Always easy to use good service“
Guy Kendrick
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Star 5
21-10-2019 10:34
“Highly recommended. So easy to use. Met staff in concourse and was on the road in about 5 mins. All very straightforward with absolutely no hidden extras. The car we had was a full spec Citroen C4 with 95k however felt like a brand new car (with less dents and scratches than a brand new 1k Nissan Micra I had in the summer from Hertz). Don't be fooled by the big hire car companies in Spain who are now truely on the rip-off-the-public bandwagon. Great staff. So easy to use and return unlike the garbage you have to endure from other "reputable" hire car companies that try and rinse you for every penny. Give these guys a try. I guarantee you'll be back. Superb. My pick up was Murcia Corvera airport but they also do Alicante. I hope they have the support to he able to expand other Spanish airports. Guy K, Leicestershire.Edited for sausage fingers****“
Julie Marie Allen Griffiths
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Star 5
13-05-2018 10:49
“We have been using Flamenca Cars for a few years now. Excellent service and a great choice of cars. No waiting when you arrive as all the paperwork is done online before you go. You ring them once you've collected your luggage and they are just minutes away. No queuing for hours at a car hire desk!“
Keren James
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Star 5
19-05-2018 06:09
“Brilliant friendly team. Excellent customer service and always reliable. Nothing is to much bother and great rates. Well done Flemenca cars.“
Beth
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Star 5
27-04-2019 17:59
Beth reviewed Flamenca Cars
“Cannot speak highly enough of this car hire company. The service we received was second to none. Excellent customer service that helped with every aspect of our hire car requirements even down to helping with my specifications for car seats for my 2 children. So so helpful. Get back to you straight away with any questions. Everything included in the price so no concerns about being ripped off with insurance excesses that other companies charge. We had a few flight time changes and it was no issue. We will definitely use Flamenca Cars again and will recommend to others.“
Maria
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07-02-2019 13:29
Maria reviewed Flamenca Cars
“Used for a number of years excellent service, cars run well and they meet you with the keys no queues what’s not to like keep up the good work“
Alison Wade
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Star 5
17-11-2018 08:03
“Excellent company. Easy to book. Great prices. Met at airport with a spotless/almost new car. No need to queue, no need to leave a large deposit. On our return we were met by the same friendly gentleman; just handed over the keys and straight into the departures area. Full-Full fuel policy, so we refilled the car just down the road from the airport. Will definitely be using regularly and recommending to others in our group.“
Mrs Watson
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15-01-2019 14:45
“Excellent service! Very friendly, respond promptly to messages, good clean car, hire & return process is straightforward. 'Extra charges' policy is simple - you only pay for damage to tyre / key fob or if you don't refuel ('full to full'). The main reason for our 5* review is the way Flamenca staff helped to solve what could have been a big problem with our hire. Due to confusion when the new airport in Murcia opened, our car wasn't where we thought we were picking it up. Within a few minutes of 'Lucy' spotting the issue she had come up with a solution to get us to our car at the time planned. Best we have used without exception.“

What customers say about us on reviewcentre

“Great service”

Written on: 28-01-2018 by GordonDale

A breath of fresh Air in the ques and rip off culture in Spanish Car hire will defiantly use again… Read Full Review

“Brilliant service no messing”

Written on: 21-10-2019 by GuidoK52

Highly recommended. So easy to useet staff in concourse and was on the road in less than 10 mins. All very straightforward with absolutely no hidden extras. The car we had was a full spec Citroen C4 with 95k but felt like a brand new car (with less dents and scratches than a 1k Nissan Micra I had in the summer from Hertz). Great staff. So easy to use and return unlike the garbage you have to endure from other "reputable" hire car companies that try and rinse you for every penny. Give these guys… Read Full Review

“Hassle free car hire”

Written on: 28-01-2018 by Lakeqb148

what a breath of fresh air... Having young children, we always prepare ourselves for the nightmare of collecting hire cars at Alicante, we couldn’t have asked for a better service with Flamenca Cars. The price we were quoted was the actual price, inclusive of insurance and child seat. Such a change from the usual hidden extras. No messing about when we arrived, contacted the number at baggage claim and the car was waiting for us. Exactly the same high standard of service when we… Read Full Review

“Just great”

Written on: 08-02-2018 by garywilkinson

If you are reading this and wondering who to rent a car from, forget the others and just use these guys (you will regret using others i promise you) Very well organised, genuine and put the others to shame. After a very bad experience with Firefly (i had to cancel my credit card to stop Firefly helping themselves to even more money) i really didn’t know who to trust. A friend who lives in Los Alcazares suggested i try Flamenca Cars so tentatively i did. All i can say is fantastic service, you… Read Full Review

“GRATITUDE ”

Written on: 26-09-2018 by Archer178

Before hiring a car in Spain. We undertook quite an amount of research. Resultant in which through their website we asked Flamecacars SL a number of questions. Their extremely timely responses, were helpful informative and offered advice to resolve any issues we had. Given their patience and responses. We are of the opinion, that they are indeed a company with such an excellence and honesty, is whom we what to hire a vehicle from… Read Full Review

“Fantastic meet and greet Alicante Airport ”

Written on: 11-03-2018 by JohnC1970

Nice company, the price you see is the price you pay. The meet and greet at Alicante Airport was very easy. Not the cheapest but you do pay for service. Will use you guys again. Easy online booking. The car I ordered was the car I was given… Read Full Review

“Just used Flamenca cars for the first time. I wished...”

Written on: 27-06-2018 by Kimwillson

Just used Flamenca cars for the first time. I wished we had used them sooner for many previous trips. Very straight forward and transparent as well as easy to collect and return the car. There may appear to be cheaper rental advertised but once you get all the add ons when the car is collected, it makes Flamenca very good value. Won’t heaitate to use for our future trips… Read Full Review

“Friendly firm ”

Written on: 07-02-2018 by Rich40

Flamenca cars were friendly, very helpful in a difficult situation, good value. If they were in other locations I would use them every time . I recommend them whole heartedly !!! Thanks to the team. New Forest… Read Full Review

“Excellent”

Written on: 06-04-2018 by SaniyahStuart

First time we used this company and from start to finish the service was excellent. Very professional and the staff really friendly. We had problems with our flight, but they made sure we had nothing to worry about. Our flight was diverted but they made sure a car was available. Dropping the car off was very efficient we will book with them again. Brilliant!!!… Read Full Review

“Excellent Service Every Time”

Written on: 02-08-2018 by Hilliebilly

I have used Flamenca Cars for a number of years now and every time the service has been excellent. No waiting around, their representative is always there with the car and we are on the road within 10 minutes of landing… Read Full Review