F.a.q.

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Frequently Asked Questions

Can I collect the car from one airport and return it to a different airport?
No, You will need to return your car to the same location your collected it from.
What happpens if i refuel car with the incorrect Fuel Type?
You will be charged €375 plus the full refuelling of the vehicle.
What happens if i lose my car key?
You will be charged for a replacement key of €300, this is not covered by our insurance waver that is included within your price.
What happens if I get a flat tyre?
Tyres are the responsibility of the hirer. If any tyres get damaged or punctured you will need to replace the tyres before returning the car. We recommend you call 677 555 135, This (english speaking) mobile tyre service will come to the location of the car and replace the tyre. The new tyre must also be replaced with a same/similar brand like for like. If you return the vehicle and the tyre is damaged/punctured you will be charged accordingly the cost of replacement plus €25 admiration fee for the inconvenience and time. Tyres are not covered by our insurance waver that is included with your hire.
What baby car seats do you offer?
We offer baby seats multi use front and rear facing, from 0-19kgs. We also offer booster seats but do not provide booster seats with backs.
Can I have more than one baby/booster seat?
Yes, The first is free of charge. After that you can hire extra seats for €10 each.
I’ve completed my booking online but I have not received my agreement e-mail yet?
I’ve you’ve just completed the form then please wait up to 10 minutes. If after 10 minutes please check your spam mail box and that you have entered your email address correctly. If you have entered the wrong address or still unable to find your agreement then please Email us. Info@FlamencaCars.com
What details are needed for me to create an account online?
New User name (email address),
And a new User password.
The password that must contain the following:
Upper Case,
Lower Case.
And a Number
Can I smoke in your cars?
No, Smoking is not allowed in any of our vehicles.
Where can I leave a review of my rental?
Because your opinion matters to us, we've put together 4 ways you can tell us how we're doing and what you'd like to see more of in the future. Review Centre, TrustPilot, Google and Facebook.
If I have paid in full and need to cancel my booking do I get a refund?
If you have paid in full and need to cancel your booking 7 - 10 days prior to arrival you will lose the full payment of your booking. If you need to cancel before 7- 10 days, you will lose 25% of the cost of your booking and the balance will be kept as a credit on your account which can be use towards your next booking. We are unable to offer refunds.
Do I have breakdown cover?
We have a 24hr breakdown emergency contact number (0034) 900 923 900 / (0034)913 939 030 Both English and Spanish speaking. If you still require help please contact us on (0034) 661 086 403
Why are our prices apparently more expensive than big companies?
It's very simple, they are apparently cheaper but when you collect your car they add huge and abusive extras ( Fuel insurance deposits) and the end total is multiplied by 4, We are very clear, what you see is what you get. The price we quote is the last price you pay with no hidden extras. We do not take any holding deposit You will receive the car on a full tank and you return back on a full tank there are no fuel surcharges.
Can more than one person drive the car?
There is no limit to extra drivers, first additional driver free of charge, for any more additional drivers there is a surcharge of 20€ per driver. this is automatically added to your total quote when making your booking online.
Are there any hidden costs or charges?
No, The price we quote is the price you pay. There are no hidden costs or extra charges, all paperwork is completed before your arrival.
Can I drive the vehicle out of Spain?
No, our vehicles are only insured to be driven for mainland Spain.
Do you have a 24 hour emergency number?
Yes, the 24 hour emergency telephone numbers are:
Breakdown: (0034) 900 923 900 / (0034)913 939 030
General: (0034) 661 086 403
Alicante: (0034) 602 570 983 (collection and returns)
What is the minimum/maximum age for hire?
You must be over the age of 25 and have held a full drivers licence for over 3 years.
What happens if my flight is delayed?
All flights are monitored however if you could inform us on any flight delays from your local airport as flights are only monitored once departed. If your flight is delayed and you arrive between hours of 01.00-06.00 there will be a charge of €40. You can contact us on our contact number:
Alicante: (0034) 602 570 983
Murcia: (0034 ) 661 086 403 
Or email us at info@flamencacars.com
What information do you need to book?
To confirm booking we require the following details:
Full flight details,
Full Spanish address,
Full Home Address,
Driving license numbers,
Passport numbers,
Credit card details and expiry date,
Mobile contact number
Please include any additional driver license numbers and passport numbers if required.
What happens if I have to cancel my reservation?
To confirm booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 7 days of arrival you will be charge the full balance amount of you booking.
If I arrive in the middle of the night, is that a problem?
No, However if you arrive between hours of 01.00-06.00 there will be a charge of €40. You can contact us on our contact number:
Alicante: (0034) 602 570 983
Murcia: (0034 ) 661 086 403 
Or email us at info@flamencacars.com
Can I waiver the excess?
Yes, All of our bookings now come with the insurance waiver already included within the price.
How can I pay?
We accept Debit and credit card, but not American Express. your remaining balance will be debiting approximately 10 to 7 working days before your arrival from your details you provided at booking.
What do you need from me when I arrive?
All paperwork is complete prior to your arrival. You must print your car hire contract agreement and carry it with you along with your drivers license and passport for the full duration of your car hire.
How long will I expect to wait for my car at the airport?
There are no airport queues, you are met at arrivals and shown straight to your car, we aim for you to leave the airport within ten minutes. All paperwork is completed prior to your arrival.
What do I need to carry with me when I drive?
A copy of your contract agreement, driving licence and passport.
How do I know if my booking is confirmed?
Booking is confirmed once a deposit of 25% of total balance is paid, you will then receive confirmation and a copy of your contract rental agreement. Stating your deposit is paid or your have paid in full if you requested this option.
What is your fuel policy, are there any additional charges on arrival?
Our fuel policy is that you will receive the vehicle on a full tank of fuel and you are required to return the vehicle with a full tank as reseveied. If the car is not returned full, the hirer is responsible for the cost of refueling the car plus an administration fee of €25. The car must be refueled within 5km of the airport to which its being returned.
Can I hire a vehicle long term ?
Yes, depending on your current availability. call or email us for further information.
(0034) 661 086 403
info@flamencacars.com
Can I extend my booking once I have picked the vehicle up?
Depending on availability, we will try our best to accommodate if possible. please provide at least 24hrs notice by contacting (0034) 661 086 403.
Can I Hire an Automatic car?
Yes, we have a number of automatic cars. Visit "Our Fleet" page to see our selection.
Can I book a car for today?
No, bookings are required at least 24hrs notice for airport pick up, car hire is only available for collection same day from the office during office hours 0930-1430 and 1700-1930 Monday to Friday.

What customers say about us on trustpilot

Beth
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Star 5
27-04-2019 17:59
Beth reviewed Flamenca Cars
“Cannot speak highly enough of this car hire company. The service we received was second to none. Excellent customer service that helped with every aspect of our hire car requirements even down to helping with my specifications for car seats for my 2 children. So so helpful. Get back to you straight away with any questions. Everything included in the price so no concerns about being ripped off with insurance excesses that other companies charge. We had a few flight time changes and it was no issue. We will definitely use Flamenca Cars again and will recommend to others.“
Andy Alderson
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26-01-2019 19:57
“Very impressed, first time hired a car abroad and I thought it would take ages doing paperwork and the car would be basic. Really happy how friendly your staff where and how easy it was to pick up the car, get the keys and off you go. The car was well above the standard we were expecting (and the Sat Nav helped a lot). We will be coming out quite regularly now, so will friends and family and this is the only company we will recommend. Cheers.“
Bernadette cook
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30-04-2018 13:31
“Excellent service from start to finish. We hired a car 17th-24th April and I honestly cannot fault the service. Staff were so lovely and the car was perfect. Car seat and booster were just what we needed also. We will definitely use flamenca cars in the future. Thank you“
Neill Killington
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06-04-2018 19:07
“Thanks again for the honest reliable service provided. great car again thanks to Alvaro for meeting us at the Airport fantastic bloke. I would recommend Flamenca cars to ANYONE Service with a Smile Fantastic, see you again soon“
Customer
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27-05-2018 14:49
“First time with Flamenca Cars, it won't be our last! Great service, no hidden extras, plus baby seat and extra driver included in the cost as well as an onboard Satnav. Would highly recommend.“
PAULINE
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18-11-2019 17:59
“Best rental company is Spain. Customers always come first. We were in Gota Fria 2019 and their first thought was us, not the car“
Raine
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29-09-2019 16:25
Raine reviewed Flamenca Cars
“This company is FANTASTIC having read some of the dreadful reviews of the other companies at Corvera airport I cancelled a booking I had made and trusted the positive reviews that Flamenca cars had. It cost more than the previous booking but my goodness it was worth it. Apart from tyres all insurance is included in the price, no add ons at the airport. Flamenca representative was waiting and we were out of the airport 5 minutes later in our SEAT car, all was well until the last day of our visit when disaster struck, literally. That car was parked in the hotel car park when the GOTA FRIA hit, the torrential rains broke through the flood defences and we woke at 4.30am to the fire alarm going off because the power had failed. There was a river where the road had been, we went down staircase to the garage to find water up to the level of the door handle. The electric doors on the garage were out due to the power failure so no chance of saving the car. By 8 am the water and mud were up to the ceiling and our rental car was submerged. We were due to return the car at the airport that morning, our flight was cancelled and all the surrounding roads were closed. I rang Flamenca to explain and they themselves were in shock and some of their staff had had their homes flooded and their property lost but they were still trying to help out their clients who had arrived before the airport closed. We eventually flew home the next day when the airport reopened leaving the keys to our destroyed rental car at the hotel reception. The hotel is now closed until January due to the damage and three weeks later our rental car is still buried under the remaining mud and debris. Yesterday I rang Flamenca cars and spoke to a lovely lady who spoke excellent English, I wanted to find out what happened to the car, she told me and then said that her home was flooded and when we were checking the car at 4 am she was desperately sweeping the flood water out of her home and trying to save her belongings. She has now had to move out.Whilst we were there we purchased a property on the same resort that we were staying in so we will be regular visitors, every time we go we will rent a car from Flamenca cars, they have not tried to hold us responsible for the loss of the car (in fact they lost at least 3 cars that night) they are a family run company who are fair and honest. Please support them by using their services, you will not be disappointed and if the worst happens they will not be charging your credit card without your permission.“
Mrs Watson
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15-01-2019 14:45
“Excellent service! Very friendly, respond promptly to messages, good clean car, hire & return process is straightforward. 'Extra charges' policy is simple - you only pay for damage to tyre / key fob or if you don't refuel ('full to full'). The main reason for our 5* review is the way Flamenca staff helped to solve what could have been a big problem with our hire. Due to confusion when the new airport in Murcia opened, our car wasn't where we thought we were picking it up. Within a few minutes of 'Lucy' spotting the issue she had come up with a solution to get us to our car at the time planned. Best we have used without exception.“
George
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28-03-2018 15:00
“I travel alot and have to use a wide range of car rental and airport transfer companies... these guys really are the best there is... from their friendly staff to there impeccable time keeping these guys are secong to none. I will definitely be recommending you to friends and colleagues. Thanks again!“
Hands
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25-05-2018 10:28
Hands reviewed Flamenca Cars
“Excellent service as always“

What customers say about us on reviewcentre

“We wouldn’t use anybody else”

Written on: 30-12-2017 by raywalsh

We have flown to Murcia for our holidays for many years and hirred a car each time. We had mixed results over the years with other suppliers, from total rip with upsales by staff at collection point to being ripped off after our return, with claims for damage that never happened. This year we decided to give Flamenca a go, they were excellent, very nice guy met us with the car, no delays, no attempt at ripping us off with their upsales, price was exactly as quoted and pre payed for. Car… Read Full Review

“Excellent Service Every Time”

Written on: 02-08-2018 by Hilliebilly

I have used Flamenca Cars for a number of years now and every time the service has been excellent. No waiting around, their representative is always there with the car and we are on the road within 10 minutes of landing… Read Full Review

“Great service”

Written on: 28-01-2018 by GordonDale

A breath of fresh Air in the ques and rip off culture in Spanish Car hire will defiantly use again… Read Full Review

“Reliable and great prices!”

Written on: 02-01-2018 by Wagner19

huge well done to these guys for great prices on car hire. Excellent communication with myself or directly with my clients. No hidden fees. Very reliable… Read Full Review

“Brilliant service ”

Written on: 21-02-2018 by AdriennePugh1969

Collection of car was very quick and easy Vehicle was clean and tidy On return due to personal issues I was not able to return on time, did not re fuel and blew the tyre. The office staff were extremely helpful and charged me an appropriate balance to pay for the fuel and tyre. Would def recommend and use again… Read Full Review

“Friendly firm ”

Written on: 07-02-2018 by Rich40

Flamenca cars were friendly, very helpful in a difficult situation, good value. If they were in other locations I would use them every time . I recommend them whole heartedly !!! Thanks to the team. New Forest… Read Full Review

“Fantastic Service ”

Written on: 23-02-2018 by 122Harding

They deliver the car to you at the arrivals so no looking around for Rep or cab. This beats the service at MiamI… Read Full Review

“Car hire that goes that extra mile ”

Written on: 01-01-2018 by 82Ramos

When you want a service with lots of help at hand ,No Hidden costs ,Staff that care .Help at the end of line . Choose Flamenca cars for peace of mind . Only thing was mmm giving the car back I had to come home… Read Full Review

“Excellent service and process”

Written on: 19-04-2019 by EamonnD

Finally a car hire firm that understand what the traveller wants, when a car is required. Met at their airport-no queueing, simple process. No need to worry about hidden extras etc when you return the car. Great clean cars. Will use again definitely… Read Full Review

“Excellent”

Written on: 06-04-2018 by SaniyahStuart

First time we used this company and from start to finish the service was excellent. Very professional and the staff really friendly. We had problems with our flight, but they made sure we had nothing to worry about. Our flight was diverted but they made sure a car was available. Dropping the car off was very efficient we will book with them again. Brilliant!!!… Read Full Review