F.a.q.

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Frequently Asked Questions

Can I collect the car at Murcia airport and return it to Alicante airport?
Yes
What happpens if i refuel car with the incorrect Fuel Type?
You will be charged €375 plus refuelling of the vehicle.
What happens if i lose my car key?
You will be charged for replacement key €300
What happens if i get a flat tyre?
Tyres are the responsibility of the hirer, you must replace with the same model tyre on the vehicle, or if returned damaged we will charge you accordingly for new tyre.
what Baby car seats do we offer
we offer baby seats multi use front and rear facing, from 0-19kgs. we also offer booster seats
Do I have breakdown cover?
We have a 24hr breakdown emergency contact number (0034) 902 100 570 / (0034)913 939 030 Both English and Spanish speaking
Why are our prices apparently more expensive than big companies?
It's very simple, they are apparently cheaper but when you collect your car they add huge and abusive extras ( Fuel insurance deposits) and the end total is multiplied by 4, We are very clear, what you see is what you get. The price we quote is the last price you pay with no hidden extras. We do not take any holding deposit You will receive the car on a full tank and you return back on a full tank there are no fuel surcharges.
Can more than one person drive the car?
There is no limit to extra drivers, first additional driver free of charge, for any more additional drivers there is a surcharge of 20€ per driver- these details should be given at the time of hire.
Are there any hidden costs?
The price we quote is the price you pay, there are no hidden costs.
Can I drive the vehicle out of Spain?
No - The vehicle is only insured for mainland Spain.
Do you have a 24 hour emergency number?
Yes, the 24 hour emergency telephone numbers are: (0034) 902 100 570 / (0034)913 939 030
What is the minimum/maximum age for hire?
Over the age of 21 and have held a full drivers licence for over 3 years.
What happens if my flight is delayed?
All flights are monitored however if you could inform us on any flight delays from your local airport as flights are only monitored once departed. Just to inform you that if your flight is delayed and you arrive between hours of 01.00-06.00 there will be a charge of 40E. You can contact us on our contact number ( 0034 ) 661 086 403 or email us at info@flamencacars.com.
What information do you need to book?
To confirm booking we require the following details:

Full flight details, Full Spanish address, Full Home Address, Driving license numbers, Passport numbers, Credit card details and expiry date, Mobile contact number
Please include any additional driver license numbers and passport numbers if required.
What happens if I have to cancel my reservation?
To confirm booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%.If you cancel your booking within 7 days of arrival you will be charge the full balance amount of you booking.
If I arrive in the middle of the night, is that a problem?
No
Can I waiver the excess?
Yes, you have the option to reduce to Insurance excess waiver €900 to €0 for an additional €3 per day.
How can I pay?
Deposit payment can be paid by debit or credit card. we do not accept american express. The details you provide at booking will be charged the balance upon arrival.
What do you need from me when I arrive?
All paperwork is complete prior to your arrival. You must print your car hire contract agreement and carry it with you along with your drivers license and passport for the full duration of your car hire.
How long will I expect to wait for my car at the airport?
There are no airport queues, you are met at arrivals and shown straight to your car, we aim for you to leave the airport within ten minutes. All paperwork is completed prior to your arrival.
What do I need to carry with me when I drive?
A copy of your contract agreement, driving licence and passport.
Is there a maximum age limit ?
No
How do I know if my booking is confirmed?
Booking is confirmed once a deposit of 25% of total balance is paid, you will then receive confirmation and a copy of your contract rental agreement.
What is your fuel policy, are there any additional charges on arrival?
Our fuel policy is that you receive the vehicle on a full tank of fuel and you are required to return the vehicle with a full tank, if the car is not returned full the hirer is responsible for the cost of refueling the car plus an administration fee of 25€, the car must be refueled within 5km of the airport to which its being returned.
Can I hire a vehicle long term ?
Yes, call or email for further information.
Can I extend my booking once I have picked the vehicle up?
Depending on availability, please provide at least 24hrs notice by contacting (0034) 661 086 403.
Can I Hire an Automatic car?
Yes
Can I book a car for today?
No, bookings are required at least 24hrs notice for airport pick up, car hire is only available for collection same day from the office during office hours 0930-1630 Monday to Friday.