Terms

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Return instructions

If you are arriving over 15 minutes earlier or later than your confirmed time stated for your drop off on your rental agreement you will need to contact us. Failure to do so will result in a €20 fine as we work by your times stated on your booking, our staff are not always based at the airport all day, only for booking times. (All it takes is a phone call) 

Age

All drivers must be either over the age of 25, and held a full driving license for 3 years or more from the date of hire.

Rental Lengths

While the average customer hire length is between 1/2 weeks long, we do offer long term rentals. You will need to contact us regarding any rentals lasting unto 4 weeks or longer.

If you only require a car for only a few days, please note that even though we do not have a minimal time you can hire a vehicle we do have a minimal charge time of 3 days.

Booking Details

If you wish to amend your booking details you will need to do this via our website. When you made your booking you were asked to make a username and password, you will need to enter these onto THIS PAGE in order to amend your booking. If your booking is due to start within 10 days then email us and we can amend your booking for you free of charge. If your booking is not due to start in 10 days then you can still email us however this will incur a €25 administration fee for us to change your details for you. If you do make any changes to your booking please email us to advise at info@flamencacars.com.

Documents Required

To drive a Flamenca cars vehicle you must provide at the time of hire, an original full driving license, passport and rental agreement.

Payment
You have the option to pay your rent a car balance in full or as a 25% deposit at booking via credit or debit card, alternatively the full balance will be debited from your credit or debit card details provided on booking between 7-10 working days before you arrive. The price we quote is the price you pay.

You can not use a Lloyds or Halifax debit card, bookings are only confirmed once payment has been taken.

Cancellation & Refunds

To confirm your booking you are required to pay a deposit of 25% of the total car hire balance, in case of any cancellations you will be charged the 25%. If you cancel your booking within 7 to 10 working days prior to your arrival date you will be charged the full balance amount of your booking.  If you have paid in full for your booking and cancel outside of the 7 to 10 days, you will lose 25% of the cost of your booking.  The rest of the balance will be held as a credit on your account which you can use against your next booking, we do not offer refunds.  If you wish to shorten your booking within/past the 7 to 10 days you will lose the days you have originally paid for.  If you have paid in full and wish to shorten your booking outside of the 7 to 10 days, we will hold the amount difference as a credit on your account that can be used against your next booking.  Any changes you make to your booking please let us know via email at info@flamencacars.com.  If you need to cancel your booking you need to contact us via this email address to confirm your cancellation. 

CDW
The CDW (Collision Damage Wavier) is included within the price shown online. The CDW (Collision Damage Wavier) does not cover loss of keys, tyres, traffic fines, incorrect fuel or any damage or loss of the radio equipment. The CDW is also made void if you fail to comply with any of your T&C's meaning that you will be responsible for any damages to the car and for their repair.

Traffic Violations
Any traffic violations or parking offences or any breach of laws, rules or local regulations will be paid in full by the hirer plus an additional 25€ administration fee.

Alcohol and Drugs
The hirer is fully responsible of the value of the vehicle, if it is found that the driver is involved in any kind of any incident or accident and is above the legal limits.

Breakdown
In the unlikely event of a breakdown, please contact our 24 hour emergency breakdown cover (0034) 661 086 403 (0034) 913 939 030.

Accidents

In the event of an accident you have to notify Flamenca Cars immediately on our contact number (0034) 661 086 403. You will need to stay with the vehicle at all times. You must take full details of all parties involved. Complete the accident form which is provided in the glove box of the vehicle (without completion of this form a claim cannot be made). Do not admit or accept responsibility for the accident unless you are 100% sure and understand everything that you are signing. Do not abandon the vehicle, Inform the police immediately of accident details or any injuries, police can be contacted on 112. If you fail to perform any of these steps will lead to your insurance being void leaving you responsible for all damages and repair costs.

Flamenca Emergency (out-of-hours): (0034) 602 552 187

Driving Restrictions
The vehicle cannot be taken out of mainland Spain.

Hirers agreement to rent a car contract

  1. Any damage to tyre or wheels are at the expense of the renter do not remove rental agreements or official documents from the vehicle.
  2. Unlimited mileage
  3. If the vehicle is not returned in a reasonable condition as it was collected, the renter will be charged for a full valet of 50€ and any additional repairs will be charged accordingly.
  4. Loss of car keys will be charged at 300€. This is not covered by your insurance excess waiver.

Use of the vehicle
The vehicle hired to the hirer shall be the sole responsibility of the hire for duration of the rental period of the rental agreement contract, the following applies to all rentals:
Only those named on the rental agreement have permission to drive the vehicle.
It is not permitted to use the vehicle to transport goods.
It is not permitted to use the vehicle to tow other vehicles.
It is not permitted to use the vehicle to participate in races, competitions or challenges.
It is not permitted to use the vehicle under the influence of alcohol or drugs or any other cause which may impair the ability to drive the car in a correct manner.

It is not permitted to use the vehicle to transport any pets/animals.
It is not permitted to smoke in any of our vehicles.

It is not permitted to use the vehicle to transport more passengers than law allows.

It is not permitted to modify the car in anyway, this included removal of any stickers on/in the car.

Flamenca Cars are not responsible for personal belongings being left inside the car during any time of a rental. As this not covered by our CDW.

Fuel
Our fuel policy is that you receive the vehicle with a full tank and you are required to return the vehicle with a full tank. If the car is not returned with a full tank, the hirer is responsible for the cost of refuelling the car plus an administration fee of 25€. The car must be refuelled within 5km of the airport to which it's being returned. If your rental vehicle is filled with the wrong fuel you will be charged €375 plus the full refuelling of the vehicle.

Fines
All traffic fines will be charged to the hirer including a 25€ administration fee, the cost of any missing tools and tyres. If your flight is delayed and you arrive between the hours of 01:00 - 06:00 there will be a €40 charge.

Please return your rental vehicle in a reasonable condition or the hirer will be charged a full valet clean up to the value of €100

What customers say about us on trustpilot

PAULINE
Star 1
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Star 5
18-11-2019 17:59
“Best rental company is Spain. Customers always come first. We were in Gota Fria 2019 and their first thought was us, not the car“
Maria Messenger
Star 1
Star 2
Star 3
Star 4
Star 5
17-05-2018 10:07
“Excellent service and new cars, we have booked with them for the remainder of 2018“
Neill Killington
Star 1
Star 2
Star 3
Star 4
Star 5
06-04-2018 19:07
“Thanks again for the honest reliable service provided. great car again thanks to Alvaro for meeting us at the Airport fantastic bloke. I would recommend Flamenca cars to ANYONE Service with a Smile Fantastic, see you again soon“
Tracy
Star 1
Star 2
Star 3
Star 4
Star 5
30-03-2018 12:41
Tracy reviewed Flamenca Cars
“Highly recommended easy to use, no hidden extras or hard sell insurance upgrades!!“
NickyG
Star 1
Star 2
Star 3
Star 4
Star 5
11-04-2018 09:48
“Excellent customer service, vehicles and prices. I wouldn’t hesistate to recommend either their car hire to guests at our villa. An easy 5 star rating.“
Guy Kendrick
Star 1
Star 2
Star 3
Star 4
Star 5
21-10-2019 10:34
“Highly recommended. So easy to use. Met staff in concourse and was on the road in about 5 mins. All very straightforward with absolutely no hidden extras. The car we had was a full spec Citroen C4 with 95k however felt like a brand new car (with less dents and scratches than a brand new 1k Nissan Micra I had in the summer from Hertz). Don't be fooled by the big hire car companies in Spain who are now truely on the rip-off-the-public bandwagon. Great staff. So easy to use and return unlike the garbage you have to endure from other "reputable" hire car companies that try and rinse you for every penny. Give these guys a try. I guarantee you'll be back. Superb. My pick up was Murcia Corvera airport but they also do Alicante. I hope they have the support to he able to expand other Spanish airports. Guy K, Leicestershire.Edited for sausage fingers****“
Derrick Ross
Star 1
Star 2
Star 3
Star 4
Star 5
06-08-2019 08:04
“We have been renting cars in Spain (Alicante/Murcia region) for 9 years and without a doubt Flamenca Cars are simply the best car rental company! They make the whole process so simple and straight forward with no hidden costs! The price you're quoted is genuinely the price you pay! Unlike some car rental companies who rip you off with huge bills Flamenca Cars are completely transparent with prices. The service is excellent, friendly and very professional. They will go the extra mile to help a Customer! We have already rented with them this week and will again in two weeks (August 2019). We will be booking with them shortly for the fifth year in succession in August 2020! We highly recommend Flamenca Cars!“
Maria
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Star 5
07-02-2019 13:29
Maria reviewed Flamenca Cars
“Used for a number of years excellent service, cars run well and they meet you with the keys no queues what’s not to like keep up the good work“
Hevs
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Star 2
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Star 4
Star 5
21-05-2018 11:48
Hevs reviewed Flamenca Cars
“Excellent service cant fault them all up fount costs no extra and all done with a friendly smile“
Julie Marie Allen Griffiths
Star 1
Star 2
Star 3
Star 4
Star 5
13-05-2018 10:49
“We have been using Flamenca Cars for a few years now. Excellent service and a great choice of cars. No waiting when you arrive as all the paperwork is done online before you go. You ring them once you've collected your luggage and they are just minutes away. No queuing for hours at a car hire desk!“

What customers say about us on reviewcentre

“Car hire that goes that extra mile ”

Written on: 01-01-2018 by 82Ramos

When you want a service with lots of help at hand ,No Hidden costs ,Staff that care .Help at the end of line . Choose Flamenca cars for peace of mind . Only thing was mmm giving the car back I had to come home… Read Full Review

“Hassle free car hire”

Written on: 28-01-2018 by Lakeqb148

what a breath of fresh air... Having young children, we always prepare ourselves for the nightmare of collecting hire cars at Alicante, we couldn’t have asked for a better service with Flamenca Cars. The price we were quoted was the actual price, inclusive of insurance and child seat. Such a change from the usual hidden extras. No messing about when we arrived, contacted the number at baggage claim and the car was waiting for us. Exactly the same high standard of service when we… Read Full Review

“Brilliant service no messing”

Written on: 21-10-2019 by GuidoK52

Highly recommended. So easy to useet staff in concourse and was on the road in less than 10 mins. All very straightforward with absolutely no hidden extras. The car we had was a full spec Citroen C4 with 95k but felt like a brand new car (with less dents and scratches than a 1k Nissan Micra I had in the summer from Hertz). Great staff. So easy to use and return unlike the garbage you have to endure from other "reputable" hire car companies that try and rinse you for every penny. Give these guys… Read Full Review

“GRATITUDE ”

Written on: 26-09-2018 by Archer178

Before hiring a car in Spain. We undertook quite an amount of research. Resultant in which through their website we asked Flamecacars SL a number of questions. Their extremely timely responses, were helpful informative and offered advice to resolve any issues we had. Given their patience and responses. We are of the opinion, that they are indeed a company with such an excellence and honesty, is whom we what to hire a vehicle from… Read Full Review

“Great service”

Written on: 28-01-2018 by GordonDale

A breath of fresh Air in the ques and rip off culture in Spanish Car hire will defiantly use again… Read Full Review

“Excellent”

Written on: 06-04-2018 by SaniyahStuart

First time we used this company and from start to finish the service was excellent. Very professional and the staff really friendly. We had problems with our flight, but they made sure we had nothing to worry about. Our flight was diverted but they made sure a car was available. Dropping the car off was very efficient we will book with them again. Brilliant!!!… Read Full Review

“Brilliant service ”

Written on: 21-02-2018 by AdriennePugh1969

Collection of car was very quick and easy Vehicle was clean and tidy On return due to personal issues I was not able to return on time, did not re fuel and blew the tyre. The office staff were extremely helpful and charged me an appropriate balance to pay for the fuel and tyre. Would def recommend and use again… Read Full Review

“Friendly firm ”

Written on: 07-02-2018 by Rich40

Flamenca cars were friendly, very helpful in a difficult situation, good value. If they were in other locations I would use them every time . I recommend them whole heartedly !!! Thanks to the team. New Forest… Read Full Review

“Fantastic Service ”

Written on: 23-02-2018 by 122Harding

They deliver the car to you at the arrivals so no looking around for Rep or cab. This beats the service at MiamI… Read Full Review

“Excellent Service Every Time”

Written on: 02-08-2018 by Hilliebilly

I have used Flamenca Cars for a number of years now and every time the service has been excellent. No waiting around, their representative is always there with the car and we are on the road within 10 minutes of landing… Read Full Review